System Requirements and Security
First Community Bank believes the safety and security of its customers’ accounts and personal information is of highest importance. Our computer systems are protected by a system of filtering routers, firewalls and data encryption that create a protective shield between the outside internet and the internal network of First Community Bank. Our Log In authentication system for Online Banking also utilizes multiple layers of security to ensure that your accounts and information remain secure.
Your AccessID and Password are still the most important keys to accessing your account, but they are just the beginning. We'll also look at the device you are using to access your account. If it is a device we haven't seen you use before - a different computer or a new tablet, for example - we'll ask you one of the Security Questions you chose during enrollment. That provides added protection in case your AccessID and Password have been compromised. We also will look at "geo-location" factors. If the login is coming from an unusual location, again, we'll ask you to answer one of your Challenge questions. When you are logging in, our Extended Validation Certificate will display as a "green bar" in your browser's address bar. It is a known and trusted way to verify the authenticity of a website.
For the highest level of security, you must access Online Banking via a personal computer or mobile device with up to date operating systems and browsers. Using the most current versions of browsers ensures better security for internet protection. Updates for browsers can be downloaded from the software provider’s websites. Supported operating systems and browsers are:
- Windows 7 or newer
- Apple Mac 10.10 or newer
- Internet Explorer 11
- Microsoft Edge (Windows 10 OS)
- Google Chrome current release
- Mozilla Firefox current release
- Opera current release
- Apple Safari 5 or newer
- Browsers must support TLS 1.2
- iPhone iOS 9 and above
- Android 4.4 and above
To view your eStatements you must have Adobe Acrobat Reader version 7.0 or greater. A free copy of Adobe may be downloaded at www.adobe.com.
What You Can Do to Protect Yourself
Your AccessID and Password provide one of the most important security features for Online Banking, and are your unique identifier. Be sure not to share them with anyone – most frauds involving hijacked accounts originate with someone the victim knows. Sign up for eStatements - with eStatements your monthly statement cannot get lost or hung up in the mail nor will it sit in a mailbox until you retrieve it.
Security experts have developed best practices for everyone to follow when using internet devices:
- Public Wi-Fi hotspots that are shared by many users are not secure. If you need to access your account in public, try disabling the Wi-Fi and switching to your mobile network. Also remember that a stranger looking over your shoulder is still a threat to your online security when you are in public.
- Create strong passwords. Experts advise a combination of upper and lower case letters, numbers and special characters. Do not use easily guessed passwords such as birthdays or telephone numbers. Because you can select and change your password at any time, you can prevent unauthorized online access to your accounts.
- Always Log Off Online Banking when you are finished to ensure the protection of your personal information. Do not simply 'X' out.
- Set all internet devices to auto-lock with a short time period and require authentication to log back on to the device.
- Keep your web browser software up-to-date to take advantage of the latest security enhancements.
- Make sure the anti-virus software on your computer is current and scans your emails as they are received. This simple step is critical to your personal safety and security when online. Viruses might be used to capture password keystrokes or send information from your hard drive.
- Email is generally not encrypted so do not send any personal information or account numbers in this way. If you receive an unscheduled or unsolicited email that seems to be from your bank – be cautious! We will not request sensitive information via email. Call us if you question the legitimacy of an email that appears to be from us.
- If you get an unexpected web page asking for your credit card, password, account numbers or any other personal information, DO NOT disclose this information. You provided that information to the bank when you opened your account and we will not ask you for it.
- DO NOT share USB drives that contain confidential information even if you think you have erased the information.
- It is a good idea to shred printouts of your account information before discarding them.
Also check out our ' Fraud ' page.